Part I. Information Collection
Information is collected from or about you from various sources, as described below.
A. Information You Provide
1. Registration Information
When you sign up for a Network Concerts account, we may ask for information such as your name, email address, postal address, telephone number, birth date, and demographic information. If you sign up using a social media account, we may also receive information from those social networking services, for example, your name or username. If you register to receive copies of Network Concerts blog posts, we will also collect your email address.
2. Payment and Shipping Information
When you add a credit card or payment method to your account or place an order with us, we will collect your payment information and billing address, and (if you make a product purchase), your shipping information.
3. Other Contact Information
If you use product features with text messaging or email, Network Concerts may also collect the phone number, email address, and any other contact information you provide.
If you contact us directly, we may receive additional information you provide, such as your name, email address and phone number, and the contents of a message or attachments that you may send to us. You may also provide us with information if you subscribe to marketing communications from us or to obtain content such as product information, whitepapers and reports.
5. Information You Provide About Others
We also collect the personal information of other people, for example, if you provide email addresses of friends for referrals or postal addresses of recipients for gift purchases.
B. Information We Collect Automatically Through the Network Concerts Services
1. Device Information
We may receive information about the browser and devices you use to access the Internet, including our services, such as device types and models, unique identifiers (including, for Roku Devices, the Advertising Identifier associated with that device), IP address, operating system type and version, browser type and language, Wi-Fi network name and connection data, and information about other devices connected to the same network.
2. Information from Cookies and Similar Technologies
3. Activity and Usage Information on Network Concerts Sites, Network Concert’s Mobile Apps, and Network Concert’s Channels
We receive information about your interactions with the Network Concerts Services, such as your browsing history, search history, search results, audio information when you use voice-enabled features, channels you access (including usage statistics such as what channels you access, the time you access them, and how long you spend viewing them), interactions with content and ads, and settings and preferences.
When you access Network Concert’s Channels and Network Concerts Direct Publisher Channels, we receive information about your activities like the videos and other content you select and view within these channels.
C. Information We Receive from Third Parties
We may receive data about you from other sources like data providers and combine it with the data that we collect from you or your use of the Network Concerts Services. Advertisers that show ads through Network Concert’s advertising services (our “Advertisers”) may also provide data about individuals to us to personalize and measure ads through Network Concert’s advertising services.
We may also receive your personal information from others if they have referred you as described under Part I, Section A(5) above.
D. Information Collected by Channel Providers
Part II. Information Usage
Information collected by Network Concerts is used for the following purposes:
1. Support, Maintenance and Fulfillment. We use your information to provide and maintain the Network Concerts Services, and to process and fulfill your requests or orders;
2. Improvement of Products and Services. We use your information to understand and analyze our user base and how you use the Network Concerts Services, and to improve and enhance the Network Concerts Services (including building correlations in Network Concerts’ advertising services in order to better serve our Advertisers), and to develop new products, services, features and functionality;
3. Personalization. We use your information to personalize your experience on the Network Concerts Services, including suggesting and offering you relevant content and recommendations;
4. Advertising Services. We use your information to show you ads (including personalized ads) through the Network Concerts Services, on Third-Party Channels, and on third-party websites, mobile apps, platforms and devices. We use your information to measure and understand the reach, viewership, and effectiveness of advertising, and provide advertising analytics and reporting. We also help Advertisers and advertising partners reach the desired audience and understand and improve their ad campaigns. We associate the browsers and devices (such as smartphones, tablets, streaming players, connected TVs, and computers) used by the same individual or household for purposes of advertising to that individual or household on different browsers or devices. This allows, for example, ads you see on your tablet to be based on activities you engaged in on your Network Concerts TV.
5. Marketing and Promotions. We use your information for marketing purposes, including sending you emails and text messages about products, events, promotions and offers from Network Concerts or its partners or advertisers, and understanding the effectiveness of our marketing;
6. Analytics and Performance. We use your information to measure performance and analyze key metrics relevant to our business;
7. Service Communication and Customer Care. We use your information to communicate with you, including sending you service information such as confirmations, invoices, notices, updates, security alerts, user surveys, and support and administrative messages; and to respond to your comments and questions and provide customer service;
8. Protect Network Concerts, our Users and Others. We use your information to enforce our terms and conditions or protect our business, partners or users; and
9. Security and Fraud Prevention. We use your information to protect, investigate, and deter against fraudulent, unauthorized, infringing or illegal activity, including click fraud.
Part III. Information Sharing
A. Your Sharing
You can share reviews or feedback on the Network Concerts Sites and comments and content on Network Concert’s developer forums, blogs, message boards, community pages, and accounts on third-party social networking sites. Information posted in these venues may be available to the public. You can also share with us personal information of other people as described in “Information You Provide” under Part I, Section A above (e.g., for referrals or gift purchases). We rely on you to obtain the permission of those other people to allow us to collect their personal information. Please be mindful of your own privacy needs and those of others as you choose what to share and make public. We cannot control the privacy or security of information you choose to make public.
You can also choose to share your Network Concerts account registration information with providers of Third-Party Channels and Network Concerts Direct Publisher Channels.
B. Our Sharing
1. Service Providers and Vendors
We work with other businesses (including contractors and service providers) to provide services for us and to help with our operations, which may require that they access and use your information. For example, we may use other companies to communicate with you (via telephone, email, or letter) about our products or services, to send information to you, to process and collect payment via your credit card (if applicable), to provide customer support, to receive additional data about you, and to perform analytics and other work that we may need to outsource.
2. Channel Providers
We share information with partners whose services are available through the Network Concerts Services such as providers of Third-Party Channels and Network Concerts Direct Publisher Channels. This information is shared for different purposes, including for reporting and analytics (e.g., report on the total number of channel installations or the number of hours streamed), providing service to you, tailoring your user experience, and personalizing ads to you.
If you subscribe to a channel from these partners on your device or through the Network Concerts Services and you do not wish to type in your information using the remote, we can share your Network Concerts account registration information with the channel provider to save you time. For more information about how these channel providers will use your data, please consult their respective privacy policies.
3. Analytics Providers
We use analytics services such as Google Analytics to collect and process certain analytics data for Network Concerts Services. These analytics services may also collect information regarding your use of other companies’ websites, apps, online services, and devices. For example, you can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
4. Advertisers and Advertising Partners
We work with advertising partners to show you ads that we think may interest you for Network Concerts’ products and services on Network Concerts Services and on other companies’ websites, apps, and devices. We also work with advertising partners in order to show you ads from Advertisers on Network Concerts Services and on other companies’ websites, apps, and devices. We share information with these advertising partners and our Advertisers, and they may set and access their own cookies, pixel tags and similar technologies on the Network Concerts Services and they may otherwise collect or have access to information about you which they collect over time and across different online services and devices.
5. Advertising Measurement Providers and Services
We work with advertising measurement providers to help us and our Advertisers understand the effectiveness of ad campaigns, including the audience that saw their ads and how they responded. These measurement providers collect or receive information about your viewing of or interaction with ads, including ads that you view within Network Concerts Direct Publisher Channels, Network Concerts’ Channels and Third-Party Channels, as well as ads included in content that you view through your
connected devices and ads you view on other websites, mobile apps, and connected devices (including Smart TVs) to which Network Concerts provides advertising services. We may also share your demographics data and audience segments (e.g. sports fans, sitcom enthusiasts, cord cutters, etc.) with advertising measurement providers.
Measurement providers use your information to create statistics about what content and ads are being watched – for example, to help them and their clients understand the audience viewing the content or ads, and to measure the effectiveness of the ads.
Network Concerts, through its advertising services, provides measurement and analytics solutions to other companies. In providing these services, we analyze and reorganize ad campaign data from these companies and provide analytics reports to help them better understand the audience that viewed the company’s ads and whether those viewers belong to the same household.
7. Corporate Affiliates
We also may share personally identifying information with your consent, for example, when you agree to our sharing of your personally identifying information with other third parties for their own marketing purposes, subject to their separate privacy policies.
9. Merger, Sale, or Other Asset Transfers
We may also share your information with others in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction or proceeding involving sale, transfer, divestiture or disclosure of all or a portion of our business or assets to another company.
10. As Required by Law and Similar Disclosures
11. Aggregated or De-Identified Information
We may also share aggregated or de-identified information (i.e., information that does not personally identify you directly), or statistical information about you, including demographics data and audience segments (e.g., sports fans, sitcom enthusiasts, cord cutters, etc.), with others for a variety of purposes, including for their own uses, for example, for improving their products and services for us and others, and to make ads more relevant to your interests.
Part IV. Information Access and Choices
A. General Requests
If you have a Network Concerts account, you may view and update certain contact and billing information we have about you by logging into your account on Roku.com. If you otherwise wish to ask for access, correction, or deletion of any of your personal information held by us, please click here. However, we may decline requests that are unreasonable, prohibited by law, or are not required to be honored by applicable law.
B. Email Marketing Choices
Our marketing emails tell you how to opt out of receiving further marketing emails. If you opt out, we may still send you non-marketing emails, such as emails about your accounts and our business dealings with you, and, as allowed by applicable law, requests for your participation in surveys. You may also contact us here at any time to let us know that you no longer wish to receive further marketing emails from us.
C. Personalized Advertising Choices
You can ask Network Concerts to stop personalizing your ads on mobile apps by accessing any settings offered by your mobile operating system to limit ad tracking.
To ask Network Concerts to stop personalizing your ads on Smart TVs, set top boxes, media streaming devices and other OTT platforms offered by other companies, you can use the Limit Ad Tracking setting on that platform, if one is available.
Each of these opt-out mechanisms opts you out of Network Concerts’ personalizing of ads only for that specific device or browser and will not affect activities or personalized advertising on other browsers or different devices.
E. Voice Feature Choices
Visit the Settings menu of your Roku Device with voice-activated features (under Settings > Privacy > Microphone) for controls regarding channel applications’ access to the microphone on your remote control or mobile device.
F. Do Not Track
At this time, there is no accepted standard for how to respond to Do Not Track signals, and we do not respond to such signals.
Part V. Data Storage, Transfers and Security
A. Security: We use industry-standard methods of securing electronic databases of personal information. However, you should know that no company, including Network Concerts, can fully eliminate security risks associated with personal information. To help protect yourself, please use a strong password, do not use the same password to access your Network Concerts account that you use with other accounts or services, and protect your usernames and passwords to help prevent others from accessing your accounts and services.
C. Retention: Personal information we collect may be retained for as long as needed to fulfill legitimate business purposes, including the purposes outlined in “Information Usage” under Part II, or for a time period specifically required or allowed by applicable regulations or laws.
Part VI. Additional Notice for California Residents
A. California Consumer Privacy Act (“CCPA”)
The CCPA requires us to provide our consumers who reside in California with the additional notice below.
Identifiers, including account IDs, household ID, device identifiers, internet protocol addresses, browser cookies, and other unique online identifiers.
Account Records, including name, address, email address, telephone number, and payment card number.
Protected Classifications under California or Federal Law.
Commercial Information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Electronic Network Activity, Internet or other electronic network activity information, including browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, service or advertisement.
Profiles and Inferences, inferences drawn from any personal information to create a profile about a consumer reflecting the consumer’s preferences, characteristics, predispositions, behavior, and attitudes.
Audio/Visual Information, including audio, electronic, visual, or similar information.
But, we only disclose Account Records to contractors and service providers to help with our business operations and carry out work that we need to outsource (see Part III, Section B(1) above), and to business partners at your direction (for example, if you subscribe to a channel on device, you can authorize us to share your Roku account information with the channel provider to avoid entering your information using the remote and to expedite the sign-up process).
If you are a resident of California, you have the right to make the following requests, up to twice every 12 months:
The right to request a copy of the personal information that we have collected about you in the prior 12 months.
The right to request details about the categories of personal information we collect, the categories of sources, the business or commercial purposes for collecting information, and the categories of third parties with which we share information.
The right to request deletion of the personal information that we have collected about you, subject to certain exemptions.
The right to opt-out of sale of your personal information.
California consumers can submit a deletion and right-to-know request online by clicking here. To exercise the right to opt out, please visit our Do-Not-Sell page. Your rights are subject to certain exceptions under the CCPA.
The CCPA prohibits discrimination against California consumers for exercising their rights under it and imposes requirements on any financial incentives offered to California consumers related to their personal information, unless the different prices, rates, or quality of goods or services are reasonably related to the value of the consumer’s data.
B. California’s Shine-the-Light Law
California’s “Shine the Light” law (Cal. Civ. Code § 1798.83) permits California residents to request and receive, once per calendar year and free of charge, information about our sharing of your personal information (if any) with third parties for their own direct marketing use. If you are a California resident and would like to make such a request, please
email firstname.lastname@example.org. In your request, please include your name and attest to the fact that you are a California resident and provide a current California address. We may ask you for additional information to confirm your identity before responding to this request.
Part VII. Modifications